CONVERGENCE 2013 du 18 au 21 Mars 2013

Liste des sessions Dynamics CRM par niveau:
Découverte : 30 sessions
Intermédiaire : 26 sessions
Confirmé : 12 sessions
Expert : 3 sessions

 
Niveau : Découverte (100)
Microsoft Dynamics CRM: Product Recap & Roadmap Primer
Microsoft Dynamics CRM: Public & Private Cloud in Action
Customer Care Excellence in the Age of the Customer
Building a Social Strategy for Your Business
Government CRM: Solutions to Cut Costs & Respond to Increasing Constituent Demands
Microsoft Dynamics CRM for Financial Services: Winning & Retaining Customers
Take Your Marketing to the Next Level with Microsoft Dynamics CRM & MarketingPilot
Improving Healthcare Outcomes with Microsoft Dynamics CRM & HealthVault
Best Practices for Managing Sales Teams & Collaboration
Driving Sales Effectiveness Using Microsoft Dynamics CRM
Achieving Customer Service Excellence: Tips & Tricks with Microsoft Dynamics CRM
Getting Started with Your Social Technology Strategy
Driving Marketing Effectiveness: Tips & Tricks with Microsoft Dynamics CRM
Finding Help When & Where You Need It: Microsoft Dynamics CRM Documentation, Resources & Communities
Roles
Industries
Hot Topics
AvePoint's Journey to Microsoft Dynamics CRM: Overcoming Migration, Adoption, & Productivity Challenges
The CMO Imperative for 2013: CRM & Marketing Automation Integration by Scribe
Silverpop Presents: Four Pieces to the Digital Marketing Puzzle: Technology, Vision, Data, Skills
Get To Know CRMUG-the Community that Puts You in the Know About Microsoft Dynamics CRM
Still Signing Contracts on Paper, Are You NUTS? How DocuSign eSignature Transforms Sales
Making CRM Sexy Again: Rekindle Your CRM Adoption & Enhance Revenue Performance with InsideView Customer Intelligence
OneSource Information Services Presents: How to Dramatically Improve Adoption of Microsoft Dynamics in Your Organization
We're talkin' SMAC! HP Clients Share their Microsoft Dynamics CRM Journeys with Social, Mobile,
Analytics, & Cloud (SMAC)
ExactTarget Presents: Multi Channel Marketing, CRM, & Data
Top 3 Benefits of Adobe EchoSign E-Signatures & Microsoft Dynamics CRM Integration
Delivering Superior Customer Experiences – Learn How Microsoft Dynamics CRM & Moxie Software Provide a Powerful Multi-Channel Solution

Niveau : Intermédiaire (200)
Analytics Made Simple with Microsoft Dynamics CRM
A Practical Guide to Business Process Management (BPM) in Microsoft Dynamics CRM 2011
Building an Extended CRM Application for Non-Developers
Data Management Best Practices for Microsoft Dynamics CRM
Document Management & Collaboration Best Practices with Microsoft Dynamics CRM
Harnessing Cloud Technologies with Microsoft Dynamics CRM Online
Microsoft Dynamics CRM: Reimagining the User Experience
Integrating Your ERP System with Microsoft Dynamics CRM
Managing Complex Implementations of Microsoft Dynamics CRM
Top 10 Solutions from the Microsoft Dynamics Marketplace
Mobile Options for Microsoft Dynamics CRM
Boost Your Sales Productivity with Microsoft Dynamics CRM
Mobile CRM: Increasing Sales & Service Effectiveness
Customization Tips & Tricks in Microsoft Dynamics CRM
Ask the MVPs: Q&A Discussion with Microsoft Dynamics CRM MVPs
Realizing a Scalable Global Contact Center with Avanade CRM
Microsoft Dynamics CRM Data Integrity - Good & Bad
Sales & Marketing Collaboration Tips & Tricks in Microsoft Dynamics CRM
The CRM Whisperer - Taming your Microsoft Dynamics CRM Environment
Extending Microsoft Dynamics CRM beyond Sales Force Automation - xRM Gone Wild!
Best Practices in ADFS Claims Authentication
CRM Disaster Recovery from Super Storm Sandy
Gamification of User Adoption
5 Ways Mobile Will Boost Your CRM Strategy
Best Practices in Leveraging Extensibility Options for Microsoft Dynamics CRM
Microsoft Dynamics CRM 2011 & Microsoft SharePoint 2013: A New Way to Work Together

Niveau : Confirmé (300)
Advanced Analytics for Microsoft Dynamics CRM
The Future is Cloudy
Developer's Guide to Integrating Microsoft Dynamics CRM & Microsoft SharePoint 2013
Performance Considerations for Microsoft Dynamics CRM
Harnessing Social Technologies with Microsoft Dynamics CRM
Building Custom Mobile Apps for Microsoft Dynamics CRM
Building Solutions That Are Maintainable & Upgradeable
Upgrading from Microsoft Dynamics CRM 4.0: A Practical Guide
Optimization Tips & Tricks for Microsoft Dynamics CRM
PowerObjects Presents: Surface CRM - The Effective Windows 8 Experience
CRM Team Development: Application Lifecycle Management (Part 1)
CRM Team Development: Application Lifecycle Management (Part 2)

Niveau : Expert (400)
Microsoft Dynamics CRM: Customizing the UI
Guide to Integration with Microsoft Dynamics CRM
Performance Planning, Tuning & Optimization of Microsoft Dynamics CRM