Convergence 2014 : liste des sessions CRM

http://www.microsoft.com/dynamics/convergence/atlanta14

20 sessions découvertes
50 sessions intermédiaires
10 sessions confirmées
5 sessions expertes
Sessions découvertes
B-to-B content: The revolution is now
Customer care in the Age of the customer
Delivering amazing customer experiences with Microsoft Dynamics CRM
Introduction to Dynamics marketing
Introspection and evolution of the CRM user experience
Microsoft Dynamics CRM: Product roadmap and future vision
Microsoft Dynamics CRM: Impacting your business with Business Process Management - an introduction
Microsoft Dynamics CRM: technology innovation with Customer Excellence Award winners
Microsoft Dynamics CRM 2013: Helping to shape the future of cities
The collaborative sale: Solution Selling® meets the new buyer
The ROI of social selling
Microsoft Dynamics CRM: Roles roundtable discussion
Microsoft Dynamics CRM: Topics of interest roundtable discussion
ClickDimensions: Microsoft Dynamics CRM marketing automation
FieldOne presents: CRM vs ERP for Field Service Management – why CRM won and what that means to you
InsideView: Big data or smart data? Six secrets to making your Microsoft Dynamics CRM work smarter, not harder
PowerObjects: Get focused, fast and fit with Microsoft Dynamics CRM and marketing
Using Scribe to leverage real-time customer data to drive cross-channel marketing
Presenting CRMUG: Your one stop shop for all things Microsoft Dynamics CRM
Adobe presents: Closing deals faster in the cloud
Transform your CRM and ERP applications into a fully integrated Customer Care Solution in under 24 hours with Aspect™ and Zipwire™

Sessions intermédiaires
Analyze this! Learn to drive insights with Microsoft Dynamics CRM
Best practices for using Parature to deliver exceptional customer service
Best practices for managing sales teams and collaboration
Better Together: Connecting Microsoft Dynamics CRM and Parature
Building an extended CRM application (non-developers)
CMO to CIO: From butting heads to shaking hands
Content Marketing: What’s real? What’s next? Examples for getting started today
Customer service analytics with Leo & Parature
Digital marketing and CRM: The art of the possible and the science of the probable around dynamic customer relationships
Discussing social strategies for your business
Dynamics marketing and the Microsoft retail stores: One Microsoft, one Dynamics
Getting started with a social strategy
Leo: Transform your Customer Service with Microsoft Dynamics CRM
How Microsoft delivers your Microsoft Dynamics CRM online services
Marketing thought leaders on creating amazing customer experiences: One hour, five speakers
Maximizing the value of mobility with Microsoft Dynamics CRM
Microsoft Dynamics CRM: Building and customizing mobile applications
Microsoft Dynamics CRM: Customization tips and tricks
Microsoft Dynamics CRM: Driving sales effectiveness
Microsoft Dynamics CRM: Empowering your workforce to deliver unparalleled citizen and constituent services
Microsoft Dynamics CRM for project-based service organizations: Service innovation, pursuit excellence, and distinctive client experiences
Microsoft Dynamics CRM in Financial Services: Winning and retaining customers
Microsoft Dynamics CRM 2013: Upgrade discussion
Microsoft Dynamics CRM 2013: Key platform enhancements
Microsoft Dynamics CRM 2013: Mobility options
Microsoft Dynamics CRM 2013: Web client enhancements
Parature: An introduction
Parature customer portal and knowledge base
Sales and marketing working together: Lead management and nurturing best practices
Social marketing best practices
Take your marketing to the next level with Microsoft Dynamics CRM
Taking Microsoft Dynamics CRM for financial services to the next level
The art and science of experience
The customer centric manufacturer
The future of Microsoft customer care
The power of high-impact internet marketing
The science of customer relationships
Top 10 solutions from the Microsoft Dynamics Marketplace
Using Parature for multi-channel customer care
Using Parature for multi-channel customer service
Microsoft Dynamics CRM for project-based service organizations: Case studies and lessons learned
Ask the MVPs: Q&A discussion with Microsoft Dynamics CRM MVPs (administrative edition)
Data quality best practices
Users choice awards: Most popular Microsoft Dynamics CRM features
Change management with Microsoft Dynamics CRM
Silverpop: Buyers are people too -- creating personal customer experiences with marketing automation and Microsoft Dynamics CRM
Translating business processes into high value workflows
Deploying a mobile Microsoft Dynamics CRM experience
Microsoft Dynamics CRM: Scripting for administrators
Functional use and customization of BPM in Microsoft Dynamics CRM 2013
xRM as a superpower
Microsoft Dynamics CRM data quality strategies
 
Sessions Confirmés
Content marketing best practices
Event management best practices
Harnessing social technologies with Microsoft Dynamics CRM
Microsoft Dynamics CRM: Building solutions that are maintainable and upgradeable
Microsoft Dynamics CRM: Customizing the user interface
Microsoft Dynamics CRM: Integration opportunities
Microsoft Dynamics CRM: Optimization tips and tricks
Microsoft Dynamics CRM 2013: Upgrade considerations
Multi-channel/campaign management best practices
Server side synchronization and Microsoft Outlook client in Microsoft Dynamics CRM 2013
 
Sessions Expertes
Developer's guide to integration with Microsoft Dynamics CRM
Microsoft Dynamics CRM: Driving impact with advanced Business Process Management
Microsoft Dynamics CRM: Performance planning, tuning and optimization
Microsoft Dynamics for marketers: A technical deep dive
Social listening deep dive