http://www.microsoft.com/en/convergence/atlanta15
Voici la liste des sessions concernant la CRM:
Niveau 400
DD15C344: Unified Service Desk for Microsoft Dynamics CRM: Architecture and development
DD15C346: Microsoft Dynamics CRM API improvements for data integration
DD15C343: Calling all developers: Microsoft Dynamics CRM tools today and tomorrow
DD15C347: Microsoft Dynamics CRM with Excel and Power BI: The future of self-service analytics
Niveau 300CS15C301-R1: Get engaged: Closing the loop from Microsoft Social Listening to engagement and Microsoft Dynamics CRM
CS15C308: Microsoft Dynamics CRM Online: What's new
ID15C351-R1: Microsoft Dynamics CRM: Customization tips and tricks
ID15C357: Ask the MVPs: Q&A discussion with Microsoft Dynamics CRM MVPs--the administrative/customizer edition
DD15C342: Microsoft Dynamics Marketing: Technical deep dive
ID15C150-R2: Sales productivity at Microsoft
DD15C345: xRM today: Explore the power of the platform
DD15C348: Parature capabilities: Out of the box and beyond
ID15C050-R1: Service by Microsoft Dynamics: CIO's strategy, design and implementation best practices
CS15C312-R1: Social analytics: Improving your marketing effectiveness
ID15C352-R2: Microsoft Dynamics CRM: Optimization tips and tricks
ID15C355-R1: Microsoft Dynamics CRM: Unified Service Desk
ID15C350-R2: Microsoft Dynamics CRM 2015: Upgrade discussion
ID15C356: Ask the MVPs: Q&A discussion with Microsoft Dynamics CRM MVPs--the executive/user adoption edition
CS15C310: Connector for Microsoft Dynamics CRM and Microsoft Dynamics Marketing: Now and with 2015 update
ID15C151: Enlighten your sales teams and amaze your customers with Insights
ID15C251-R1: Sales and marketing working together: Lead management and nurturing best practices
CS15C304-R2: Embracing upgrades: Preparing for Microsoft Dynamics CRM
CS15C312-R2: Social analytics: Improving your marketing effectiveness
ID15C050-R2: Service by Microsoft Dynamics: CIO's strategy, design and implementation best practices
ID15C251-R2: Sales and marketing working together: Lead management and nurturing best practices
CS15C301-R2: Get engaged: Closing the loop from Microsoft Social Listening to engagement and Microsoft Dynamics CRM
ID15C351-R2: Microsoft Dynamics CRM: Customization tips and tricks
ID15C355-R2: Microsoft Dynamics CRM: Unified Service Desk
CS15C311-R2: Social care: Manage social accounts and stay in touch with your customers on Twitter and Facebook
CS15C313-R2: Microsoft Dynamics CRM: Building solutions that are maintainable and upgradeable
ID15C152: See your sales data in a whole new way
Niveau 200
CS15C002: Best practices for customer service in an engagement-driven world
CS15C204: Going deep: Marketing resource management in Microsoft Dynamics Marketing
CS15C500: Your supply chain: Microsoft and “one ecosystem”
ID15C550: Microsoft Dynamics CRM for project-based services firms: Case studies and lessons learned
ID15X002-R1: SQL Server performance rapid-fire
CS15C003-R1: Unified Service Desk: Enabling the super agent!
CS15C105: Insights for sales: Enlighten your sales teams and amaze your customers
CS15E002: A new age of selling: Enabling your sales team to see in all directions
ID15C354-R1: How do I get my sales and technical teams ready for the next Microsoft Dynamics CRM release?
DD15C315: Microsoft Dynamics CRM Online Services: Behind the scenes of the most trusted cloud services
DD15X101-R1: Securing performance with Performance Analyzer for Microsoft Dynamics
ID15C010: Interactive discussion (with a twist): A paneled Microsoft Dynamics CRM "service" discussion
DD15N002: Deep Dive: Integration with Microsoft Dynamics NAV
DD15X101-R2: Securing performance with Performance Analyzer for Microsoft Dynamics
ID15C110: Interactive discussion (with a twist): A paneled Microsoft Dynamics CRM "sales" discussion
ID15C210: Interactive discussion (with a twist): A paneled Microsoft Dynamics CRM "marketing" discussion
CS15C005-R1: The best of self and assisted service: Parature and Microsoft Dynamics unite
CS15C314: Microsoft Dynamics CRM: Roadmap and strategy
CS15C502: Helping employees deliver amazing customer experiences to drive service productivity
ID15X002-R2: SQL Server performance rapid-fire
CS15A034: Microsoft Dynamics AX 2012 R3 for project-based services firms
CS15C004: Service by Microsoft Dynamics CRM and Parature: Roadmap and strategy
CS15C102: CEB: How challengers create customer consensus
CS15C205: Microsoft Dynamics Marketing: Planning the implementation
ID15C354-R2: How do I get my sales and technical teams ready for the next Microsoft Dynamics CRM release?
CS15C006: Deliver amazing customer experiences with Parature
CS15C309: Mobility strategy and roadmap
ID15C551: Microsoft Cloud for Government: The most complete cloud for your line of business solutions
CS15C003-R2: Unified Service Desk: Enabling the super agent!
CS15C103: Your sales data: Seeing it in a whole new way
CS15C503: Enabling your mobile workforce to deliver people-centered service response
ID15C553:
Learn how financial services organizations are building customer
loyalty and achieving success leveraging Microsoft technologies
CS15C005-R2: The best of self and assisted service: Parature and Microsoft Dynamics unite
CS15C104-R2: Sales productivity best practices
CS15X007: Optimizing your solution delivery using Microsoft Dynamics Sure Step and Lifecycle Services
CS15C203-R2: Going deep: Campaign management and email marketing
Niveau 100
CS15C101-R1: Selling effectively: A sales capabilities overview of Microsoft Dynamics CRM
CS15C316: Microsoft Dynamics CRM Online: Governance risk and compliance
ID15A007: Microsoft Dynamics for U.S. government contractors
ID15A018: Microsoft Dynamics for Retail and Commerce: Retail mobility reaching light speed
CS15X005: Using Connector to integrate Microsoft Dynamics ERP with Microsoft Dynamics CRM
SB15P101: Fastpath: IT controls, audit and risk management – are you comfortable with your Microsoft Dynamics security?
SB15P103: Small business accounting for Microsoft Dynamics CRM Online by Rockton Software
SB15P106: PowerObjects CRM University: Strategies for CRM rollout, training, and user adoption
SB15P107: Mobile-based selling with Cincom Configure-Price-Quote (CPQ)
SB15P108: Infinity's take on the heterogeneous CRM landscape
SB15P110: Altec's answer to your question of efficiency: doc-link™ document management and workflow solution
SB15P111: ZAP BI: The ZAP community helping de-risk BI effectiveness for Microsoft Dynamics customers
SB15P113: Tips from Edgewater Fullscope’s manufacturing customers: How to leverage Microsoft technology for success – A panel discussion
SB15P117: Accenture and Avanade show you how to take digital business trends from hype to reality with Microsoft Dynamics
CS15C506: Microsoft Dynamics CRM in financial services: Winning and retaining customers
CS15C504: From concept to close: How Innovation Process Management (IPM) helps drive revenue growth in project-based services firms
CS15X006: Microsoft Operations + Microsoft Dynamics: Tips and tricks from our global implementation
CS15X008: How to deliver amazing customer experiences
CS15C201-R2: Market smarter: An overview of Microsoft Dynamics Marketing
CS15N010: Connect your front office and back office to grow your business
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