| Training and Adoption Kit for Microsoft Dynamics CRM 2013 |
| Microsoft Institute Best Practice Experience: Dynamics CRM At Microsoft |
| Microsoft System Center Management Pack for Dynamics CRM 2013 |
| Social care Sample Application for Microsoft Dynamics CRM 2013 SP1 and Microsoft Dynamics CRM Online Spring ’14 |
| Microsoft Dynamics CRM 2013 Best Practices Analyzer |
| Microsoft Dynamics CRM 2013 Performance Counters |
| Deployment and Operational Guidance for Hosting Microsoft Dynamics CRM (CRM SPLA Guide) |
| Create or customize dashboards for Microsoft Dynamics CRM |
| Manage Your Microsoft Dynamics CRM Online Subscription |
| Microsoft Dynamics CRM Release Preview Guide Spring 14 |
| Microsoft Dynamics CRM Automated Transition Planning Guide |
| Microsoft Dynamics CRM Transition Planning Guide for Enterprises |
| Microsoft Dynamics CRM Online Service Description |
| Microsoft Dynamics CRM 2013 Service Provider Planning and Deployment Guide |
| Microsoft Dynamics CRM 2013 Performance and Scalability Documentation |
| Integration Guide: Microsoft Dynamics CRM Online and Office 365 |
| Microsoft CRM Online Data Migration to Microsoft Dynamics CRM on-premises |
| Configuring Claims-based Authentication for Microsoft Dynamics CRM Server |
| Microsoft Dynamics CRM 2013 Logical Entity Relationship Diagrams |
| Microsoft Dynamics CRM 2013 for E-mail Router Installing Guide for use with Microsoft Dynamics CRM Online |
| Process Enablement with Microsoft Dynamics CRM 2013 |
| Quick Reference for a Customer Care Representative |
| L'entreprise connectée - Microsoft Dynamics |
| Access Teams with Microsoft Dynamics CRM 2013 |
| Overview Microsoft Dynamics CRM 2013 |
| The CRM Book |
| Transformer les méthodes de vente des entreprises |
| Microsoft Dynamics CRM 2013 Client API Cheat Sheet |
| Scalable Security Modeling with Microsoft Dynamics CRM 2013 |
| Déclaration de confidentialité Microsoft Dynamics CRM Online |
| How to Prepare for the Upgrade to CRM 2013 (on-premises) |
| How to Prepare for the CRM Online Fall '13 Service Update |
| Microsoft Dynamics CRM 2013 development server installation |
| What’s Changed in CRM 2013 |
| Business processes |
| Connectivity and Firewall Port Requirements for Microsoft Dynamics CRM 2013 |
| Performance Counters for Microsoft Dynamics CRM 2013 |
| Using Multi-tenancy in Microsoft Dynamics CRM 2013 to Address Challenges in Enterprise Business Environments |
| Microsoft Dynamics CRM Online Security and Compliance Planning Guide |
| Microsoft Dynamics CRM Online Security and Service Continuity Guide |
| Manage Your Microsoft Dynamics CRM Online Subscription |
| Microsoft Dynamics CRM 2013 for Outlook Installing Guide |
| Microsoft Dynamics CRM 2013 Implementation Guide |
| Bring in your contacts |
| Start working in CRM |
| Microsoft Dynamics CRM Online: How to work with Microsoft Support |
| Microsoft Dynamics CRM 2013 Preview Guide |
| Microsoft Dynamics CRM 2013 Custom Code Validation Tool |
| IT Showcase On: Microsoft Dynamics CRM |
| Adding a Custom Application to Microsoft CRM: Duplicate Checking Sample |
| Sample Code for Customizing the UI for Third-Party Extensions to Microsoft CRM |
| Building a Microsoft Dynamics CRM Platform to Manage Business Processes |
| Delivering an Extensible CRM Solution Using Agile Development |